We’ve Got Answers.
See the frequently asked questions below to learn more about Unlimitedville membership.
Is your service really unlimited?
For normal internet usage, YES! No more data caps! No more overages! All of our plans include unlimited high speed data for normal internet usage such as streaming music, movies, surfing, gaming and more! However, surfing/downloading illegal content as well as data abuse is prohibited. Data abusers are those who purposefully push limits or conduct known illegal activity like torrenting etc. If you consistently burn well over 500+GBs/mo, that is typically considered outside of normal internet usage and in some cases you could be asked to split your usage between two accounts. So just please utilize our devices with regular discretion so we can continue to provide our members with high speed wireless internet.
Is all of this for real? This seems too good to be true!
YES we are for real! We started the Unlimitedville Community almost a decade ago to provide flat-rate, affordable internet access to individuals who do not have access to traditional high-speed internet options and suffer from extreme overage charges. Our community of members benefit from unlimited and unthrottled plans/devices which they are able to utilize during their membership. Our mission is to connect the unconnected.
Do I have to sign a contract? Credit check? Are these really month-to-month plans?
All of our plans require no contracts or credit checks! Yes, these are month to month plans. Each payment pre-pays for your next 30 days of membership. You may of course cancel your subscription with us at anytime by simply returning your device to Unlimitedville. Monthly charges will continue until the device has been received. Additionally, our 14-Day Money Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs in any way, simply return the device within 14 days of receipt for a complete refund of your entire order!
What internet speeds can I expect?
The speeds of all of our routers / hotspots depend entirely on several key factors. 1) How close are you to a cell tower in your area? 2) What type of connection and antennas does the tower have? 3) How much network congestion does the tower have? We have members getting over 90+ MBPS from those who are closer to a cell tower with LTE+ (Advanced), all the way down to 5 MBPS who are too far from the cell tower that corresponds to their plan. Therefore, you’ll want to pick the best carrier membership plan that has the strongest LTE signal where you are located to ensure the fastest speeds possible. Visit our 'Help Me Choose' page for tips on determining which plan is right for you. Unlimitedville.com/help-me-choose
How easy is it to setup?
Our wifi routers are truly plug and play! Simply plug the router into the wall and connect your devices to the WIFI network! (Note: please be sure that you have a strong LTE signal from the carrier plan that you are subscribing to or it will not work.)
How is this different from my Unlimited Phone plan? Do I need to choose the same carrier?
Unlimited phone plans are ONLY unlimited for PHONE data use. Unlimited phone plans typically only allow 5-20gb of tethering. (which means the ability to use the phones data with your computer, tablet, or other connected devices.) That is the equivalent of streaming a couple HD Netflix movies. Unlike an unlimited phone plan, our plans and devices can entirely replace your slow home or office internet solution for an unlimited, unthrottled, high-speed wireless data connection. Although you are not required to choose an Unlimitedville membership plan that is the same cell-carrier as your phone plan, many of our members ARE on the same plan as their cellular provider, since they know it already works at their location.
WHICH PLAN IS BEST FOR ME?
Each color represents one of the three major cellular carrier networks. Therefore, the primary difference between each plan is the coverage each network provides. The best approach is to choose the cheapest plan option that has coverage at your location. Our 14-Day No Risk GUARANTEE is designed so you can test a plan at your location and return if it does not perform well. Then if you choose, you may select another plan option to test. For help with selecting a plan, visit the Help Me Choose page for detailed step-by-step instructions.
Unlimitedville.com/help-me-choose
What Happens If What I Choose Doesn’t Work?
If the plan you initially choose does not connect or is slower than expected, this most likely means a lack of LTE coverage/reception at your location, or less commonly, the cellular tower your device is connecting to is either using outdated antennas or is congested from high usage in your area. Regardless of the reason, our 14-Day No Risk Return Policy has you covered. Simply return your device for a 100% refund and let us help you choose a better plan for your location.
Can i watch streaming 4k TV using your service?
YES! You can stream high definition video from any of your smart tv streaming apps with our service.
Does online gaming work with your service?
YES! Online gaming works using our service with Xbox, Playstation, Computer, etc. Performance (ping/speed) varies based upon your proximity to a cell tower, the speed of the tower, and local tower congestion. Many of our members have reported excellent experience when using our service for gaming.
