What makes your service so special compared to other internet providers?
For starters, we are VERY different from our competitors. We believe in incredible member experience. We believe getting help or service should be quick & simple and in the method YOU want. We believe you shouldn’t pay for a single day that you don’t have service/connection.
Unlimitedville brings the best of all worlds to people looking for rural and/or mobile internet. DSL is very slow and can have limited data plans. Satellite Internet has high latency (no gaming or streaming!) and limited data plans. The largest Hotspot plans from T-Mobile, AT&T, and Verizon are 50gb-150gb with expensive price per-gb if you go over the usage limit. The average household in America uses 513gb per month for their home internet service, far above other available options. With Unlimitedville, your household or business can be free of data and speed limitations all with low latency for a flat monthly rate. For more information, view our PROVIDER COMPARISON CHART.
Is all of this for real? This seems too good to be true!
YES we are for real! We started the Unlimitedville Community almost a decade ago to provide flat-rate, affordable internet access to individuals who do not have access to traditional high-speed internet options and suffer from extreme overage charges. Our community of members benefit from unlimited and unthrottled plans/devices which they are able to utilize during their membership. Our mission is to connect the unconnected.
Explain the process. What can I expect from joining Unlimitedville?
-In-House Customer Service. (Phone/SMS/Live-Chat/Email)
-In-House Tech Support. (Phone/SMS/Live-Chat/Email)
-Simple Ordering Process.
-Ability To Track Your Shipment After Ordering.
-Order Arrives In Beautiful Packaging.
-Plug it in to power and connect your devices to its wifi network. Done.
(Typically this is all you have to do and the points below are irrelevant to the vast majority of scenarios.)
-If low signal or slow, move it to other locations near window on different sides of home.
-Need help with this OR need to change plans for better service at your location? Initiate on website account login OR call/text/live-chat/email.
-In the event of any outage regardless of a tower issue, line issue, or device issue, we refund 100% (sometimes more) of your downtime. Just notify us!
-Want to return it? We have a 14-day refund policy to get 100% money-back. (We often bend this rule a in the members favor if returned a bit past 14-days.)
-Use it for a bit and want to cancel? Just send the device back and your account automatically stops billing and your membership canceled.
-Want to join again later? We waive one-time membership fees for past members ‘re-joining’.
Does online gaming work with your service?
YES! Online gaming works using our service with Xbox, Playstation, Computer, etc. Performance (ping/speed) varies based upon your proximity to a cell tower, the speed of the tower, and local tower congestion. Many of our members have reported excellent experience when using our service for gaming.
Can i watch streaming HD or 4k TV using your service?
YES! You can stream high definition video from any of your smart tv streaming apps with our service. Distance from tower and technology of the tower's antennas will affect the speeds that your device receives and therefore will affect the quality of the video stream.
WHICH UNLIMITED PLAN IS BEST FOR ME?
Each color represents one of the three major cellular carrier networks. Therefore, the primary difference between each plan is the coverage each network provides. The best approach is to choose the cheapest plan option that has coverage at your location. Our 14-Day No Risk GUARANTEE is designed so you can test a plan at your location and return if it does not perform well. Then if you choose, you may select another plan option to test. For help with selecting a plan, visit the Help Me Choose page for detailed step-by-step instructions.
Do I own the device or the account?
You are the owner of the membership, however, you don’t own the device or account. When becoming a member you are responsible for paying for your first month of service as well as a One-Time membership fee that covers the administration of your account. You may of course cancel your subscription with us at anytime by simply returning your device and we never charge any cancellation fees! Easy, Simple, Clean!
How is this different from my Unlimited Phone plan? Do I need to choose the same carrier?
Unlimited phone plans are ONLY unlimited for PHONE data use. Unlimited phone plans typically only allow 5-20gb of tethering. (which means the ability to use the phones data with your computer, tablet, or other connected devices.) That is the equivalent of streaming a couple HD Netflix movies. Unlike an unlimited phone plan, our plans and devices can entirely replace your slow home or office internet solution for an unlimited, unthrottled, high-speed wireless data connection. Although you are not required to choose an Unlimitedville membership plan that is the same cell-carrier as your phone plan, many of our members ARE on the same plan as their cellular provider, since they know it already works at their location.
What Happens If What I Choose Doesn’t Work?
If the plan you initially choose does not connect or is slower than expected, this most likely means a lack of LTE coverage/reception at your location, or less commonly, the cellular tower your device is connecting to is either using outdated antennas or is congested from high usage in your area. Regardless of the reason, our 14-Day No Risk Return Policy has you covered. Simply return your device for a 100% refund and let us help you choose a better plan for your location.
Are there any hidden fees?
NO! We do not believe in hidden fees!
Where are you located and where can I use your service?
We are completely USA based (as are our members!) including our member service representatives. We currently do not allow memberships outside the United States.
Do any of your unlimited plans throttle?
NO! Our unlimited plans are unthrottled, which means your internet speeds do not slow down after using a certain amount of data like some of our competitors offerings. However, general network congestion in major cities or populated areas is normal and may occasionally affect speeds a bit. Cell tower maintenance or deprioritization are also other temporary scenarios that could occasionally impact speeds.
Why is the pricing different between the three membership options?
The price differences comes down to the varied costs that we incur for each cell carrier plan. It is always recommended to try the lowest cost plan that has the best chance of servicing your location. Visit our 'Help Me Choose' page for tips on determining which plan is right for you. Unlimitedville.com/help-me-choose
How are you able to offer this?
Unlimitedville is a membership organization that provides Unlimited, Uncapped Wireless Data to our members. We don’t resell our data plans with the 3 major carriers, we simply let you use our Unlimited Routers and Hotspots for as long as you are a member. All carriers have unlimited data plans that are just not available to the public. When you join Unlimitedville, you are now part of our connected community that works to get you online and keep you online with fast, reliable, wireless data.
Do I have to sign a contract? Credit check? Are these really month-to-month plans?
All of our plans require no contracts or credit checks! Yes, these are month to month plans. Each payment pre-pays for your next 30 days of membership. You may of course cancel your subscription with us at anytime by simply returning your device to Unlimitedville. Monthly charges will continue until the device has been received. Additionally, our 14-Day Money Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs in any way, simply return the device within 14 days of receipt for a complete refund of your entire order!
What internet speeds can I expect?
The speeds of all of our routers / hotspots depend entirely on several key factors. 1) How close are you to a cell tower in your area? 2) What type of connection and antennas does the tower have? 3) How much network congestion does the tower have? We have members getting over 90+ MBPS from those who are closer to a cell tower with LTE+ (Advanced), all the way down to 5 MBPS who are too far from the cell tower that corresponds to their plan. Therefore, you’ll want to pick the best carrier membership plan that has the strongest LTE signal where you are located to ensure the fastest speeds possible. Visit our 'Help Me Choose' page for tips on determining which plan is right for you. Unlimitedville.com/help-me-choose
Will the router / hotspot work for me when I travel?
(STRICTLY U.S.A. USAGE ONLY)
These are wireless mobile routers/hotspots, and CAN be used "on the move". Think of our devices like your cell phone… you have coverage most of the time but not all of the time. Our plug and play routers offer a superior range/connectivity, but must remain plugged into power. (optional Mofi 12v car charger is available: HERE)
How does the membership process work?
Simply click on the Membership Plans button to view our plans. Select the plan that has the
best coverage at your location. Once you place an order, the pre-configured device will be
shipped and generally arrives within 3-5 business days. Your subscription with us will
automatically recur on a monthly basis. You may (of course!) cancel your subscription with
us at anytime by simply returning your device and we never charge any cancellation fees!
Easy, Simple, Clean!
Is your service really unlimited?
For normal internet usage, YES! No more hard data caps and no more overage charges! All of our plans (except for Unlimitedville LITE) include unlimited high-speed data for normal internet usage such as streaming music, movies, surfing, gaming and more! However, surfing/downloading illegal content as well as data abuse is prohibited. Data abusers are those who purposefully push limits or conduct known illegal activity such as torrenting. Members who consistently use over 800+GBs for consecutive months, in some limited cases could be asked to split your usage between two Unlimitedville memberships, as that is typically considered outside of normal household internet usage. For reference, in 2023 the average household in America uses 551.4 GB of data (down) per month (https://www.allconnect.com/blog/report-internet-use-over-half-terabyte) So just please utilize our devices with regular discretion so we can continue to provide our members with high speed wireless internet.
How easy is it to setup?
Our wifi routers are truly plug and play! Simply plug the router into the wall and connect your devices to the WIFI network! (Note: please be sure that you have a strong LTE signal from the carrier plan that you are subscribing to or it will not work.)