Terms of Service

Updated March 28, 2023

IMPORTANT NOTICE: By accepting these Terms of Service and using the products and services provided to you, you are bound by the terms and conditions listed hereafter and any wireless carrier “Service Agreement”, “Acceptable Use Policy”, or related document which governs a user’s responsible use of network resources and services as referenced by the wireless carrier on their website. Additional terms and conditions may also apply. A minimum summary is referenced below for your benefit.

DISCLOSURES:

SERVICE DESCRIPTION:

  1. You (“you” or “Member”) are being provided an Internet access service (“Service”). You are not being provided with any applications (such as Internet telephone or cable TV) that might be provided with INTERNET service by other vendors. We are not involved in the creation or the provisioning of the Service. The Provider provides the Service over its wireless network, using cell sites and frequencies licensed by the FCC. The Service is not available in all locations and you will only be able to access the Service when within the operating range of the Provider’s network, which may change from time in the sole discretion of the Provider. The Service may be disrupted or unavailable from time to time due to maintenance, emergencies, inclement weather or other factors outside of our control, or any of our partner’s control. The Service and the related equipment needed to use the Service (“Equipment”) may not function in the event of a power failure or disruption, and you may be required to reset or reconfigure your modem or other hardware in order to use the Service thereafter. We and our partner’s assume no liability with regard to any failure or lack of performance of the Service.
  2. Use of the Service is subject to the Provider’s then-current (i) acceptable use policy (the “Provider AUP”) and incorporated herein by reference; and (ii) end user terms and conditions (the “Provider T&C”). The Provider reserves the right to change its AUP or T&C at any time.
  3. THE SERVICE MAY BE SUBJECT TO USAGE LIMITS ESTABLISHED BY THE PROVIDER, WHICH ARE NOT CONTROLLED BY US OR ANY PARTNER AND ARE SUBJECT TO CHANGE. WE MAY NOT RECEIVE ADVANCE NOTICE OF ANY SUCH CHANGES FROM THE PROVIDER AND IN SUCH CASES WILL NOT BE ABLE TO GIVE YOU ADVANCE NOTICE THEREOF.

One-Time Membership Fee

Upon becoming a member, you are responsible for paying a One-Time Membership Fee for each subscription. This covers the setup, administration and support of each subscription. This fee is only charged once and can be applied to a device upgrade or transference between plans.

Membership Dues

Upon becoming a member, you are responsible for paying the first month of service prior to receiving the equipment. Membership start-date is calculated as 5 days after the equipment has been shipped and will renew 1 month after membership start-date, where membership dues will automatically be charged to the credit card on file. Credit card and membership Renewal Date may be changed at member’s request. All subscriptions must have valid CC on file for autopay subscription renewal.

14-Day Money Back Guarantee!

Each membership includes 14 days from the date of receiving the provided equipment to test out the Device and service. If the Device or service does not meet member’s expectations, a refund for both the One-Time Membership Fee and the First Month’s Membership Pre-Payment will be issued when the Device has been shipped back within 14 days from the date at which the member received it. “Device” includes all equipment sent (e.g., antenna and power cords/charger). Devices returned after this period will not be entitled to a refund for either the One-Time Membership Fee or any Monthly Membership Prepayments.

Subscription Cancellation

All devices are the property of Unlimitedville and need to be returned in order to cancel a subscription

Cancellation of any subscription can only take place when the device has been returned to Unlimitedville and associated tracking information states that the unit has been received by Unlimitedville.

Devices are required to be returned in the manner that they were shipped. Please note that no modifications should be made to the device–this includes the addition of any adhesive or tape.

Devices that are not returned or are returned in an unsatisfactory manner will be subject to a device replacement fee of $140 for Hotspots and $300 for Cellular Routers.

Technical Support

Technical Support is offered on all devices/subscriptions. Support may include shipping a replacement device. All Shipped Replacement devices will include a pre-prepaid shipping label for the return of the non-working unit.

All devices are the property of Unlimitedville and must be returned within 10 days of receiving the new operating unit. Devices that fail to be returned within this window will be subject to a Device Replacement Fee.

Downtime Credit Practice

Although rare, all cellular networks occasionally have localized tower outages which result in service disruptions. In the event this happens, downtime credit will be issued for all downtime experienced. Credit will be issued from the first point of contact about a technical issue affecting the account and will continue to be issued until the issue is resolved.

Privacy Policies

We do not own, operate, maintain or control the Service and do not have network management practices that entail the inspection of network traffic. We do not store personally-identifiable traffic information, we do not provide personally-identifiable traffic information to third parties, or use that information for non-network management purposes. The Provider uses or may use network management practices that entail the inspection of network traffic; storage of network traffic data; and use of network traffic data for non-network management purposes, including disclosure of such traffic data to third parties. The current Provider, discusses these matters generally in its “Open Internet Information”, which refers to the providers generally-applicable privacy policies that may be viewed online at their site.

Redress Option

If you have a complaint about the Service, please contact us to resolve the complaint. This notice will govern dispute resolution generally.

Congestion Management

We do not own, operate, maintain, or control the Service, and do not engage in network congestion management practices. The Provider uses network congestion management practices that may interfere with the speed or the availability of your Service. You should review the Provider’s disclosures for the network congestion management practices that may affect your use of the Service, including descriptions of congestion management practices; types of traffic subject to practices; purposes served by practices; practices’ effects on end users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.

Application-Specific Behavior

We do not own, operate, maintain, or control the Service, and do not engage in the blocking or rate-control of specific protocols or protocol ports, nor do we modify any protocol fields or inhibit or favor any applications or classes of applications. The Provider may engage in one or more of those activities. You should review the Provider’s disclosures for application-specific practices by the Provider that may affect your use of the Service.

Device Attachment Rules

The equipment used to access our service must be the original equipment provided by us to be used during the duration of membership and must be returned upon termination of membership. Membership constitutes ownership of membership and not ownership of any provided equipment (device) or carrier account that provided line is on. We will pass through or otherwise provide the warranties and technical support offered by the manufacturer and/or the Provider (if any).

Security

We do not own, operate, maintain, or control the Service, and do not take any measures to assure the security of your use of the Service or the security of the network. The Provider, may take action to guard your security in the use of the network and to safeguard the network. Please refer to the Provider’s open internet disclosures for additional information.

Contact

Member agrees to be contacted by Unlimitedville regarding account via Email/Phone/Text.

Data Usage

All of our plans (except for Unlimitedville LITE) include unlimited high-speed data for normal internet usage. Surfing/downloading illegal content as well as data abuse is prohibited. Data abusers are those who purposefully push limits or conduct known illegal activity such as torrenting. Members who consistently use over 800+GBs for consecutive months, in some limited cases could be asked to split your usage between two Unlimitedville memberships, as that is typically considered outside of normal household internet usage. In 2023 the average household in America uses 551.4 GB of data (down) per month (https://www.allconnect.com/blog/report-internet-use-over-half-terabyte) Limiting excessive data use allows us to continue providing great service to all members.